Copyright © 2019 by Chiao Jewellery. All rights reserved.

Help & Information

SHIPPING & DELIVERY

 

Worldwide shipping. All domestic shipping (Taiwan) are free of charge for orders over NTD $2000.

  • All in stock orders will be shipped within 1-3 business days upon payment received.

  • Our customized items are handmade to order and will ship after the item is complete. Please allow up to 3 weeks from the time payment is received for your item to ship. 

Please note:

  • Chiao Jewellery will not be responsible for lost or damaged packages once it leaves our studio.

  • International orders may attract additional tariffs, customs fees or duties depending on your country’s requirements.

RETURNS & EXCHANGES

 

We offer returns or exchanges on in-stock merchandise purchased through our online shop.

 

Please follow the steps below for return the merchandise:

 

  1. Email us at chiao.official@gmail.com within 7 days after the date of delivery of the products.

  2. The products must be returned in their original condition and in their original packaging.

  3. Provide us the shipping information.

Please note:

  • Returns are not eligible for customized items.

  • Items received as gifts may be exchanged for alternative items.

  • We will not accept jewellery item that has been worn, used, altered or damaged.

  • We will not responsible for return packages are lost, stolen or damaged during shipping.

  • All refunds will be processed using the original payment method.

  • Delivery charges are non-refundable.

  • We are not responsible for shipping charges on any return or exchange item.

 

Chiao Jewellery reserves the right to deny unreasonable repairs, returns and exchanges.

 

REPAIR

 

Chiao Jewellery offers a repair service for jewellery purchased through chiaojewellery.com Please send an email to chiao.official@gmail.com with images and a detailed description of the product requiring repair.  Repairs are subject to a repair fee based on materials cost and the nature of the repair.  All repairs may also be subject to additional shipping charges.

 

SIZING

 

Chiao Jewellery’s handmade rings are available in sizes from XS to L.  For accurate sizing, please refer to our Ring Sizing Guide or reusable and recyclable ring sizers are available upon request.

 

As each piece is handmade, we are able to customize ring sizes.  For special requests, please do not hesitate to contact us at chiao.official@gmail.com for further assistance.

 

JEWELLERY CARE

 

Since all items are handmade, each piece is unique and special in their own way.  We promise all of our items are of high quality, but our items are delicate like all fine jewellery. Please treat them with care when wearing and storing. The following tips will help protect and preserve the condition of your handmade item:

 

  • Remove jewellery while showering or exercising; avoid contact with water or liquids.

  • Use a soft cloth to polish and clean the jewellery. For our 925 sterling silver pieces, we also provide polishing cloths for purchase.

  • Store jewellery in original bags or hang to avoid tangling.

 

CONTACT 

 

Looking for some additional information about us, or your order? Please email us at chiao.official@gmail.com.